Client Service
This form is for general questions — our products, your order, your account or anything else. Every message gets its own case number by email.
To see where your package is, use Track Your Order. For a lost package, damaged, missing or wrong items, a defective product or a STELLAR PRO™ that isn’t working, please File a Claim — claims can’t be handled here.
Client Service hours: Monday – Friday, 10AM – 5PM (CT), closed on weekends and US holidays. We aim to reply within 48 hours; during holidays, sales and campaigns it can take a little longer.
Message sent
Thank you. Your question is now waiting for our Client Service team.
Please keep everything in this one case.
You now have a case number. Please don’t send another email, contact form or chat about the same question — simply reply to the confirmation email. Every new message opens a new case number and the cases get mixed up. If the same request is sent again, our system automatically keeps only the last one you sent and places it in line by the time it was submitted — so it moves to the back of the line and your answer will take longer.
We just sent a confirmation email with your case number to . Our answer will be sent there too — please watch your inbox (and Junk / Spam).
Didn’t get the confirmation email within 30 minutes? The email address was most likely typed wrong, so we can’t reach you. Please come back and send your question again with the correct email.
We aim to reply within 48 hours (Monday – Friday, 10AM – 5PM CT). To add anything, simply reply to the confirmation email.
