Shipping & Returns

All sales are final

No returns, refunds or exchanges.

We take great care in packing your orders using a meticulous three-step method, and the packing process is recorded to make sure every item arrives in perfect condition.

Damaged, missing or wrong items

If an item arrives damaged by the carrier, or an item is missing or wrong, please file a claim within 7 calendar days of the delivery date. Your claim needs:

The name on the order, the order number and the shipping address
Clear photos of the outside of the package, your invoice / packing slip and the item(s)
For damaged items: an unboxing video (a recording of you opening the package)

Keep all packaging material and products exactly as you received them until your claim is closed. After an investigation, we will let you know if your claim qualifies for a replacement. Missing information or evidence will result in the claim being denied.

Please note:

Items without color and/or style options will be sent in random colors/styles.
All items returned because of damage during transport must be in the original, unopened package.
We are not responsible for subjective differences in product appearance, including but not limited to color variations, size perception or expectations of quality. Product images are for reference only.

STELLAR PRO™ warranty

The STELLAR PRO™ LED lamp has a 1-year limited warranty and the STELLAR PRO™ Rechargeable LED Flash Light a 3-month limited warranty. Please register your device on our Warranty Registration page. If it stops working, file a claim with your invoice and a clear video showing the problem.

Order cancellations

In some special circumstances we may approve a cancellation. Cancellations are not guaranteed and are subject to approval at our sole discretion.

If the order has not been packed and shipped yet, we may issue a refund within 5 business days to the original payment method. A 10% processing fee is deducted from the total amount paid. The refund will appear on your next monthly statement, or up to 4 weeks after it is issued.
If the order has already shipped, the original, unopened package must be returned to us with the items in their original condition. After we receive and examine the return, we may issue a refund of the amount paid minus a 25% restocking fee within 5 business days to the original payment method. Shipping costs paid by the customer are not refundable. The refund will appear on your next monthly statement, or up to 4 weeks after it is issued.

Shipping

All orders ship within 3 business days from the date of purchase. You will receive an order confirmation email, and another email with your tracking number once your order ships. You can also follow your package any time on our Track Your Order page.

Processing time and shipping time are not the same. Processing time is the time it takes to prepare your order before it ships. Shipping time is the time it takes the carrier to deliver the package after it has been handed over. The carrier’s estimated delivery dates do not include our processing time, are estimates only and are not guaranteed. We are not responsible for delays in transit caused by the carrier or by outside factors, including but not limited to weather, holidays or other unforeseen delays. Once the package has been handed over to the carrier, these delays are out of our control.

Within the United States we ship to Hawaii, but we currently do not ship to Alaska.

Shipment contract / risk of loss

All orders are shipped under a shipment contract. By placing an order, you agree that the risk of loss transfers to the buyer once the order has been shipped and accepted by the carrier, in accordance with applicable commercial laws.

We are not responsible for packages lost in transit once the shipment has been accepted by the carrier; please contact the carrier to file a claim. Once the tracking shows “delivered” to the shipping address you provided, this is considered proof of delivery, and we are not liable for packages lost or stolen after delivery. If your package seems to be missing, please check around your door, mailbox or parcel locker, with neighbors and with your building or front office. If it is still missing, please contact the local carrier to file a stolen package claim and/or file a police report, and file a claim with us.

Orders marked as “delivered” but reported as not received, as well as other claims approved at our sole discretion, may be eligible for a replacement. Refunds are not issued in these cases. We reserve the right to deny any replacement request at our sole discretion. Any replacement order is final sale and is not eligible for return, refund, exchange or another replacement.

Shipping address

We are not responsible for returned or lost packages if a wrong address was provided; no refund will be issued. If the package comes back to us, you may request re-shipment and pay the additional shipping costs. If the package does not come back to us, no replacement or re-shipment will be provided. Please enter every address detail correctly, including apartment or suite numbers.
Shipping addresses cannot be changed once an order has shipped.
We are not responsible for packages returned because no one was available to receive them. Shipping costs must be paid again to receive the package.
If the shipping address is a business, please track your package regularly — it may be in your mailbox or parcel locker. If no one picks it up, it will be returned to us, and shipping costs must be paid again for us to re-send it.
Shipping costs are not refundable.

Shipping to third-party facilities

We are not responsible for packages shipped to third-party facilities (including but not limited to freight forwarders, package forwarding services or consolidation centers). Once the tracking shows “delivered” to the third-party facility, all responsibility transfers to the buyer, and no refunds or replacements will be issued for packages lost, stolen or damaged after that delivery. Please contact the facility directly to resolve any issue or file a claim.

Fraud protection

We place the highest importance on protecting your payment information. We may ask for additional verification of a debit or credit card transaction before shipping an order, including but not limited to a valid government-issued ID (such as a driver’s license) that matches the billing name and address of the payment method. Not providing the requested verification may delay or cancel the order. Orders flagged as high-risk may be canceled at our sole discretion. By placing an order, you confirm you are authorized to use the selected payment method.

International shipping

Add your items to the cart and go to checkout — after you enter your address you’ll see whether we ship to your country, the shipping cost and the delivery estimate.

All customs duties, import taxes, VAT, tariffs and other fees are the sole responsibility of the customer and are not included in our shipping charges. 2GUYS NAIL is not responsible for customs delays, holds or inspections. You are responsible for complying with all local laws and import requirements, including any permits, documents or approvals. We do not help with customs clearance, documents, translations or country-specific import rules beyond standard shipping documents.

If a shipment is refused, unclaimed, abandoned, seized or returned because of unpaid fees, no response or non-compliance with local rules, no refunds, credits or replacements will be issued. Any resulting costs, including return shipping, customs charges, penalties or re-shipping fees, are the customer’s responsibility.

Shipping costs are non-refundable under all circumstances.