Shipping & Returns

ALL SALES ARE FINAL

No returns, refunds, or exchanges.

We take great care in packing your orders using a meticulous three-step method, and the packing process is recorded to ensure that every item is received in perfect condition.

If the item you receive is DAMAGED by the carrier during the shipping process/transport, contact us immediately within 7 calendar days from the delivery date at support@2guysnail.com, including:

  • Name on order

  • Order number

  • Shipping address

  • Provide evidence (photos/videos, etc.) in the email.

  • All packaging material and damaged goods must be kept in the original form as received.

After an investigation, we will determine if you qualify for a replacement. Lack of information or evidence will result in the denial of the claim.

Please note:

  • Items without color and/or style options will be sent in random colors/styles.

  • All returned items due to damages during transportation must be in the original, unopened package.

We are not responsible for subjective differences in product appearance, including but not limited to color variations, size perception, or expectations of quality. Product images are for reference only.

In some special circumstances, we might approve cancellation. Order cancellations are not guaranteed and are subject to approval at our sole discretion.

  • If the order is not yet packed and shipped, we might issue a refund within 5 business days to the original payment method. There will be a 10% processing fee deducted from the total amount paid by the customer. The refund will appear in the customer's next month bank statement or up to 4 weeks after issuance.

  • If the order was shipped, the customer must return the original, unopened package with items in their original condition to the sender. After we receive and examine the return package, we might issue a refund of the amount paid by the customer minus a 25% restocking fee within 5 business days to the original payment method. Shipping costs paid by the customer are not refundable. The refund will appear in the customer's next month bank statement or up to 4 weeks after issuance.

SHIPPING

All purchases will be shipped within 3 business days from the date of purchase.

Please note that processing time and shipping time are not the same. Processing time refers to the time it takes to prepare your order before it is shipped. Shipping time refers to the time it takes for the package to be delivered after it has been handed over to the carrier. 

Shipping carrier estimated delivery times do not include our processing time. Delivery timeframes provided by the shipping carrier are estimates only and are not guaranteed. We are not responsible for delays in transit caused by the shipping carrier or external factors, including but not limited to weather conditions, holidays, or other unforeseen shipping delays. These delays are out of our control, and we are not liable for any shipping delays once the package has been handed over to the carrier.

Shipment Contract / Risk of Loss

All orders are shipped under a shipment contract. By placing an order, the customer agrees that risk of loss transfers to the buyer once the order has been shipped and accepted by the carrier, in accordance with applicable commercial laws.

We are not responsible for packages lost in transit once the shipment has been accepted by the carrier. Customers must contact the shipping carrier to file a claim.

Once an order has been shipped, responsibility is transferred to the carrier.

Once the tracking information shows as "delivered" to the buyer's provided shipping address, this will be considered proof of delivery. We are not liable for any lost or stolen packages after delivery. In any case where the package goes missing, please check any areas where the package may be hidden or if any neighbors may have it. If the package is still missing, the buyer must contact the local carrier to file a stolen package claim and/or file a police report. 

(Orders marked as "delivered" but reported as not received, as well as other claims approved at our sole discretion, may be eligible for a replacement. Refunds will not be issued in these cases. We reserve the right to deny any replacement request at our sole discretion. Any replacement order issued is considered final sale and is not eligible for return, refund, exchange, or additional replacement.)

We are not responsible for any returned/lost packages if the wrong address was provided by the customer; no refund will be issued. If the package is returned to us, the customer may request re-shipment and will be responsible for all additional shipping costs. If the package is not returned to us, no replacement or re-shipment will be provided. Please ensure all address details, including apartment or suite numbers, are entered correctly.

No shipping address corrections are allowed after the order has been shipped.

We are not responsible for returned packages if there was no one to receive the package at delivery. Customers must pay shipping costs again to receive their package with the correct address provided.

If the shipping address is a business address, please track your package regularly with the provided tracking number. Your package might be in your mailbox/parcel locker. If there is no one to pick up the package, it will be sent back to the sender. Buyers must pay shipping costs again for us to re-send the package.

Shipping costs are not refundable.

SHIPPING TO THIRD-PARTY FACILITIES 

We are not responsible for packages shipped to third-party facilities (including but not limited to freight forwarders, package forwarding services, or consolidation centers). Once the tracking information shows as "delivered" to the third-party facility, all responsibility is transferred to the buyer.

We are not liable for any lost, stolen, or damaged packages after delivery to the third-party facility. No refunds or replacements will be issued in these cases.

Buyers must contact the third-party facility directly to resolve any issues or file claims.

FRAUD PROTECTION

We place the highest importance on safeguarding your payment information. We reserve the right to request additional verification details related to a debit or credit card transaction before shipping an order, including but not limited to a valid government-issued ID (such as a driver’s license) that matches the billing name and address associated with the payment method. Failure to provide requested verification may result in order delays or cancellation. Orders flagged as high-risk may be canceled at our sole discretion.

By placing an order, the customer confirms they are authorized to use the selected payment method.

INTERNATIONAL SHIPPING

Shipping charges will be calculated at checkout where applicable.

All customs duties, import taxes, VAT, tariffs, and any additional fees are the sole responsibility of the customer and are not included in our shipping charges.

2GUYS is not responsible for any customs delays, holds, or inspections. The customer is solely responsible for complying with all local laws and import requirements, including obtaining any required permits, documentation, or approvals. We do not provide assistance with customs clearance, documentation requirements, translations, or compliance with country-specific import regulations beyond standard shipping documentation.

If a shipment is refused, unclaimed, abandoned, seized, or returned due to unpaid fees, failure to respond, or non-compliance with local regulations, no refunds, credits, or replacements will be issued. Any resulting costs, including return shipping, customs charges, penalties, or re-shipping fees, are the responsibility of the customer.

Shipping costs are non-refundable under all circumstances.

Questions:

If you have any questions concerning our policy, please contact us at: support@2guysnail.com