Contact Us

All orders ship within 3 business days from the date of purchase. Processing time (preparing your order) and shipping time (the carrier delivering it) are different — the carrier’s estimated delivery date does not include our processing time, and transit delays caused by the carrier, weather or holidays are outside our control.

Once your order ships you’ll receive an email with your tracking number. You can also check it any time on our Track Your Order page with your order number, the name on the order and your shipping ZIP code.

Please check around your door, mailbox or parcel locker, with neighbors and with your building or front office. If the address is a business, check its mail room. If you still can’t find it, file a claim with your order number and full shipping address.

Please file a claim within 7 calendar days of delivery — damaged items or missing / wrong items — with clear photos of the outside of the package, your invoice / packing slip and the item(s). For damaged items, an unboxing video (a recording of you opening the package) is required. Keep all packaging and products exactly as you received them until your claim is closed. Every order is packed with a recorded 3-step check, so please double-check all packing material for small items first.

All sales are final — we do not accept returns, refunds or exchanges. Items damaged by the carrier are handled through a claim. See Shipping & Returns for the full policy.

Cancellations are not guaranteed and are approved only in special cases. If your order has not been packed and shipped yet, contact Client Service right away — an approved cancellation has a 10% processing fee. Shipping addresses can’t be changed once an order has shipped. Full details are on our Shipping & Returns page.

Discount codes can’t be added after an order is placed. Send our Client Service team your order number and the code, and we’ll look into it.

The STELLAR PRO™ LED lamp has a 1-year limited warranty and the STELLAR PRO™ Rechargeable LED Flash Light a 3-month limited warranty. Please register your device on our Warranty Registration page. If it stops working, file a claim with your invoice and a clear video showing the problem.

Most claims are resolved within 1–2 weeks. If information, photos or videos are missing or unclear, it can take an extra 4–6 weeks or more — so please make every detail clear and accurate when you submit, and reply quickly if we email you.

Yes. Add your items to the cart and go to checkout — after you enter your address you’ll see whether we ship to your country, the shipping cost and the delivery estimate. Customs duties, import taxes and fees are paid by the customer. Within the US we ship to Hawaii, but we currently do not ship to Alaska.

Prices can be shown in USD, CAD and AUD — switch the currency with the selector at the top of the website.

Yes! We always welcome new distributor partnerships with 2Guys Nail!
To apply, please register an account and submit the required information through the link below:
Distributor Registration: https://distributor.2guysnail.com
Our Sales Team will get back to you as soon as possible.

No — 2GUYS NAIL makes and sells professional nail products only. We don’t offer nail services or salon appointments.